FAQ
Frequently Asked Question
How do I make a booking at Lovina Inn?
You can make a room booking by phone via our Call Center at our Contact or by walk-in at any of our hotel locations.
Can I make a booking on behalf of another person?
Yes, you can. You are required to provide Guest First Name, Guest Last Name/Surname and *IC/Passport Number when making booking. The Guest will need to present a valid ID/Passport during check in.
What are the standard check-in and check-out times at the hotel?
The standard check-in time is 3.00 pm Indonesian Time and check-out is at 12.00 noon Indonesian Time. If you are arriving earlier than the check-in time we will make every effort to ensure that a room is available for you.
Do you have parking facilities?
No, we do not provide parking space. But there are ample street parking spaces around our Hotels Location.
Can I cancel my booking?
Booking cancellations must be done at least 2 days before the scheduled check-in date. For any cancellations of bookings made within 1 day (24 hours) of the scheduled check in date, the total payment made is deemed forfeited.
Is there internet access in the Hotel?
Yes, free internet WiFi are available in designated areas at the Lobbies and Cafes.
What are the facilities in the room?
All guestrooms are air-conditioned with attached bathroom (hot and cold shower), 21″ color TV, Towels and Toilet Amenities.
Does the Hotel provide additional or have extra beds available?
Yes, extra beds are provided upon request at a nominal fee.
Is there room service in the Hotel?
Yes, Drinks / Beverages are available but no Food.
Do the rooms have windows?
Most Superior Rooms have windows, while Standard Rooms are without windows.
What should I prepare when check-in?
Guests are required to present proof of identity (KTP/NRIC/Passport).
Is connecting rooms available?
Yes, all our branches provide connecting rooms for your convenience.
Do you provide LIFT facility in your hotel?
YES. All of our hotel branches do provide LIFT for your convenience.
Or contact our numbers
Lovina Inn Penuin
Penuin Centre Block A No. 1, Batam, Indonesia
Phone: +62 778 423212
Fax: +62 778 423208
Lovina Inn Nagoya
Komp Sri Usaha Block H No. 8, Batam, Indonesia
Phone: +62 778 467789
Fax: +62 778 451789
Lovina Inn Batam Centre
Komp Anugrah A1 No.1 , Batam, Indonesia
Phone: +62 778 7485678
Fax: +62 778 7485677